Returns & Exchanges
At Flourist, we take pride in the quality of our freshly milled grains and pantry staples; however, due to the perishable nature of our products, we cannot accept returns on food items. If your order arrived damaged or does not meet our quality standards, please follow the steps below for a full replacement or store credit.
Document the Issue
Take clear photos of the packaging and the product as soon as it arrives if you notice any damage or quality concerns.
Contact Support
Email our customer care team within 7 days of delivery with your order number and the photos attached.
Review Process
Our team will review your request within 2 business days to determine the eligibility for a refund or replacement.
Resolution
Once approved, a replacement shipment will be prioritized or a credit will be issued to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing